Customers must submit a return request to info@candorsport.com within 7 days of the original delivery date. This deadline applies to submitting the request, not to the returned product arriving at our warehouse.
To qualify for a change-of-mind return, the product must remain unopened, unused, undamaged and in its original factory-sealed box, including all original packaging materials. Products altered or modified with third-party or aftermarket parts are not eligible.
Return Authorization
Please obtain return authorization from CandorSport before shipping a product back. We will provide return instructions after reviewing your request against the eligibility requirements above.
Shipping Charges, Transaction Fees and Refunds
For change-of-mind returns, the customer is responsible for return shipping. Original shipping charges are non-refundable.
For orders originally offered with free shipping, the actual outbound shipping cost will be deducted from the refund. If CandorSport pays or advances the return shipping cost, that amount will also be deducted. Shipping charges already paid separately by the customer will not be deducted again.
Any transaction processing fees charged by the platform or payment provider that are not refunded to CandorSport will also be deducted from the refund. This deduction is limited to the actual, unrecovered fees associated with the order. CandorSport does not charge an additional handling or restocking fee.
We will provide a breakdown of applicable deductions when authorizing the return.
After receiving and inspecting the returned product, we will confirm whether it meets the return requirements. Once the return passes inspection and is approved, CandorSport will initiate the refund within 3 calendar days.
The time it takes for the funds to appear in the customer’s account depends on the bank or payment provider.
These change-of-mind return deductions do not apply to approved warranty claims, which are handled under the Limited Warranty section.